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This diploma aims to develop the skills of participants in modern hospital management, including planning, organizing, leading, and controlling hospitals and healthcare facilities. It emphasizes adapting to the changing environment and the modern applications of management concepts. The course introduces the importance of marketing healthcare services, the evolution of marketing, the marketing mix, and marketing methods. Additionally, it aims to familiarize participants with the concept of quality, total quality management, and accreditation in hospitals and healthcare sectors. The course provides an overview of legal aspects in healthcare, introduces accommodation policies, outlines admission and scheduling procedures in both government and private hospitals, and explains how to interact with relevant authorities (insurance companies, health authorities, security agencies, health insurance companies). Target Audience: Individuals of all educational levels aged 17 and above who aspire to work in hospital management. Course Topics: Medical Records: History of Medical Records Definition and Importance of Medical Records Contents and Models of Medical Records Medical Record Review Legal Aspects of Medical Records Structure of Medical Records Department Archiving and Statistics Numbering and Preservation of Medical Records Classification and Indexing of Medical Records Medical Statistics System Statistical Indicators and Measurement Methods Practical Workshops Medical Terminology Related to Work Administrative Terminology Related to Work Accommodation Services: Accommodation Policies Admission and Discharge Procedures Dealing with Relevant Authorities Clinic Reception: Receiving and Registering Patients in Clinics Nutrition Management: Food Production Systems in Healthcare Institutions Food Protection Foodborne Diseases Nutritional Correction and Healthcare Services Meal Management Modified Meals (Special) Menu Planning Quality Management of Nutrition Services Hospital Management: Management Genesis Definition of a Hospital and Levels of Health Services Healthcare Management The Surrounding Environment and Its Impact on Healthcare Institutions Planning in Hospitals Organizing Hospitals Hospital Oversight Medical Waste Management Health Marketing: General Background in Marketing Healthcare Marketing (Concept and Characteristics) Intellectual Evolution of Health Marketing Consumer Behavior Analysis Health Market Segmentation and Target Market Selection Hospital Products Health Promotion Pricing in Healthcare Services Distribution of Healthcare Services Healthcare Legislation Healthcare Systems and Laws Workshops to Discuss and Solve Administrative Problems Quality Management: Definition of Quality Quality Indicators Quality Costs Quality Assurance Quality Improvement Cycle Total Quality Management Accreditation in Hospitals and Healthcare Sectors Quality Pioneers Human Resource Management: Historical Evolution of Human Resource Management Definition of Human Resource Management Ideal Structure of Human Resource Management Workforce Planning Job Analysis Workforce Recruitment Measurement and Evaluation of Human Element Performance Workforce Training Incentive and Wage System for the Workforce Practical Training: Applying of the Course in Major Jordanian Hospitals Duration of the Diploma: 300 Training Hours Upon Completion of the Diploma, Participants Receive: A University Certificate Accredited by the Ministry of Higher Education and Scientific Research and the Ministry of Foreign Affairs. A Certificate of Experience for the Field Training Period.
1. Educational Qualifications: Candidates are required to have a high school diploma or its equivalent as a minimum educational qualification. Some programs may also consider candidates with higher qualifications. 2. Age Requirement: Individuals aged 17 and above are often eligible to apply for this diploma program. 3. Language Proficiency: Depending on the language of instruction, you may need to demonstrate proficiency in the language (e.g., English or Arabic) through standardized language tests. 4. Application Process: You will likely need to submit an application form along with any required documents, which could include academic transcripts, a resume or curriculum vitae (CV), letters of recommendation, and a personal statement. 5. Interview: In some cases, candidates may be required to attend an interview as part of the application process to assess their suitability for the program. 6. Pre-requisites: Some programs may have specific pre-requisite courses or knowledge requirements in subjects related to healthcare, management, or medical records. These pre-requisites might be required for admission. 7. Work Experience: Not always mandatory, but having relevant work experience in the healthcare field or related industries may strengthen your application.